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What is the Your Best Price Guarantee?
The Online Store is a major distributor of furniture and home
accessories, and we take great pride in the low prices and great values we offer
our customers. We strive to ensure that our product selection, availability,
reliable delivery, and outstanding customer service create a great shopping
experience. We also want our customers to feel confident that The Online Store
consistently offers great savings and therefore we offer our Best Price Guarantee.
If you find the identical product elsewhere, within 10 days of purchase, for
a lower total price (product price plus shipping and handling fee), we will
match the total price or gladly refund the difference plus $1. (Sale or promotional
prices are not included.)
In order to qualify for The Online Store Best Price Guarantee,
your request must meet the following conditions:
- Compared items MUST include the product price plus shipping
& handling charges when calculating the competitor's total price.
- The Online Store Best Price Guarantee requests must be submitted
within ten (10) days from the date of purchase at The Online Store
- Please be aware that The Online Store only sells the newest
models delivered directly from the manufacturers' warehouse and we do not
accept price match for re-manufactured, re-furbished or counterfeit products.
- To request a Best Price Guarantee with the current order, simply
provide the competitor's total price information in the comment section in
the checkout page. To request the Best Price Guarantee after purchase, simply
email a link to the competitors page and we will gladly honor the difference
plus $1.
Are all products featured on your website in stock?
We are a store front for major furniture importers and therefore
we do not hold inventory. From time to time our vendors sell out of a particular
item and we do our best to inform our clients before they order that an item
is out of stock. If however, after your order is placed we check with the manufacturer
and find out that the item is on backorder, you will have the option to cancel
your order if the time frame does not fit in with your expectations. If you
have any concerns about an item being in stock we suggest that you call our
toll free number 1-800-706-3111 or you send us an email BEFORE you place an
order.
Do you have a showroom?
In order to keep low overhead and preserve great saving for our
customers we only sell online.
How do I track my order status?
To track your order status you simply go to our website and click
on the tab which says Track Your Order. Although we process your order right
away, it sometimes takes up to 2 - 3 business days before you see an initial
status. Please always check this section before emailing or calling our customer
service department.
When is my credit card charged?
Please note your credit card will be billed as soon as your order
is received. No additional shipping charges will be added to orders shipped
within the United States, excluding Hawaii and Alaska. Please goive us a call
if you would like to arrangement shipment outside of the continental United
States.
Do I have to pay sales tax?
Only California residents must pay sales tax. The tax is automatically
added during the checkout process.
How much is shipping?
Every product comes with FREE Delivery within the United States
excluding Hawaii and Alaska. Upon you request we can arrange white glove service
for your order at additional charge. Please check rates and availability with
our customer service.
When will my furniture be delivered?
We try our best to deliver all merchandise to you within 10-14
business days provided the item you have ordered is currently in stock.
How will my furniture ship?
UPS Deliveries
UPSable packages will ship via UPS, doorstep service is usually available.
UPS will not notify you prior to delivery.
Truck Deliveries
Common carrier truck deliveries are performed by a trucking company
contracted by the shipping warehouse. This service is a "Tailgate Delivery".
Most of the time the driver will bring your new furniture to your doorstep.
In rare cases the driver will move the items to the back of the truck. At that
point you will need someone to move them into your building or residence. Deliveries
are to ground floors only. A signature is required at the time of delivery.
Common carrier deliveries are only performed Monday through Friday. An appointment
by telephone is usually scheduled by the freight company, however it is not
guaranteed. Inside delivery can be arranged, please call for details.
Can I get an inside delivery?
Inside delivery is often very expensive due to higher carrier
insurance reasons. If inside delivery is mandatory for your needs, we will work
with any carrier that you specify.
Do you offer Warranty?
All items are warranted against manufacturer defect. We only use
manufacturers who stand behind their product. Every product comes packed with
an instructions sheet that includes an 800 number direct to the manufacturer.
Please use these numbers first. If you are unable to get satisfaction contact
us immediately. Every effort will be made to replace any damaged parts or, if
needed, a complete replacement will be sent.
What do I do if my furniture arrives damaged?
Please inspect your order when it arrives. Should your merchandise
arrive damaged, please document the nature of the damage. If the delivery person
is present please make sure that the damage is reported directly to the shipping
company and refuse the shipment. If the delivery person has left your premises,
you can file a damage claim with us by filing our Claims Form and faxing it
to us at 818-700-0046. Please make sure that the merchandise is available for
pick up. Once we receive your claim, we will issue a Return Authorization number
(RA#) and schedule a pick up for the damaged merchandise. Based on your preference,
we will either send you a replacement piece or process a refund. Please call
our customer service at 1-800-706-3111 if you need assistance in processing
of your claim.
What do I do if I don't like the merchandise and want to return
it?
If you are not satisfied with your purchase you may return the
item, at your expense, within 30 days. To avoid any restocking charges the product
must be returned complete, in the original carton for credit. Once we confirm
the receipt of your merchandise, we will process a refund. If you would like
us to assist you with the return process, please call our customer service at
1-800-706-3111
What is
your Return Policy
Cancellation
and Return Policy. If we are able to cancel your order before it is produced
and/or shipped, there is no charge for the cancellation. If the product has
been shipped, you will be responsible for all inbound and outbound shipping
charges. These charges will be deducted from your refund. Cancellations or returns
must be authorized in advance. If you are returning a product, you will be responsible
for round trip shipping if the furniture has already been shipped/produced.
For more information please call our Customer Service at 1-800-706-3111.
Is my order processed through a secure server?
We protect sensitive payment and contact information as it moves
from your browser to our servers with 128 Bit SSL Encryption, certified through
Thawte, Inc. Additional security procedures are implemented to safeguard data
that is stored within our database. You can feel safe and confident when ordering
from our web site.
What about Mail and Fax orders?
Our 24 hour fax line is: 818-700-0046
If you prefer to send your order via the US Mail, the address
is:
The Online Store
9312 Deering Ave
Chatsworth, CA 91311
Please include the following:
Billing Address
Shipping Address
E-Mail Address
Telephone Number
Payment, ie: Visa/MasterCard, Discover, American Express, Check, PayPal or Money
Order.
And, of course, the item you are ordering.
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